Frequently Asked Questions

Once payment is confirmed, we initiate the order process immediately, typically taking 1 to 4 days.

After dispatch, orders usually arrive in 10 to 15 days, though occasional factors may alter this time.

Absolutely! A confirmation email with a tracking number will be sent to you once your product is dispatched.

Most of our shipments are trackable, but there might be occasional exceptions. Our team is always here to assist.

Reach out to our dedicated customer service team for any shipping-related questions or a casual chat.

We offer a 14-day return policy from the day you receive your item.

Items must be unworn, unused, with tags, in original packaging, and accompanied by a receipt or proof of purchase.

Customers bear return shipping costs and a 20% restocking fee.

Immediately contact us if your item is defective, damaged, or incorrect. We'll assess the issue and ensure it's rectified.

Yes, items like perishable goods, custom products, personal care goods, hazardous materials, sale items, and gift cards are non-returnable.

Return the original item, and once accepted, make a separate purchase for the new item.

Refunds are processed within 10 business days after we inspect the returned item. Bank or card processing times might extend this duration.

We use your personal information to provide services, process payments, communicate, market, and ensure the security of our platform.

Yes, we occasionally update our Privacy Policy to reflect changes in our practices or for legal reasons.

We collect data like basic contact details, order information, account details, shopping habits, and customer support communications.

Cookies help us improve our site, remember user actions and preferences, run analytics, and tailor services and advertising.

You can set your browser to remove or reject Cookies, but this may affect your user experience and some site features.

We may share your data with vendors, service providers, and business partners to provide services and advertising.

Keep your account credentials confidential and avoid sharing them. If you suspect a breach, contact us immediately.